Returns, Exchanges & Cancellations

Register a return – Easy online returns and exchanges

Would you like to return or exchange an item? No problem. You can conveniently register your return online via our GLS returns portal and create a return label in just a few steps.

Our goal is to make your return simple and hassle-free.

How your return works

1. Open our GLS returns portal to register your return.
2. Enter your sender details. Our return address is already automatically stored.
3. Create your GLS return label.
4. You can download and print the return label as a PDF or have a mobile shipping label (QR code) sent to you via email. Simply show the QR code on your smartphone at a GLS PaketShop. The shipping label will be printed for you there.
5. Pack the goods carefully and drop off your package at a GLS PaketShop of your choice.

You can find the nearest GLS PaketShop using the GLS PaketShop search.

Please note the following for your return

To enable us to process your return quickly, please observe the following instructions:

• The goods may only have been used for trying on and must be returned unworn, complete, and preferably in the original packaging.
• Please remove or cover all old shipping labels completely.
• Use a sturdy shipping box for the return shipment.
• Please never affix shipping labels directly to the shoe box. Shoe boxes are considered product packaging and must be shipped in an outer box.
• Unfortunately, shoe boxes with directly affixed shipping labels cannot be accepted.

Processing your return and refund

As soon as your return has arrived, we will check the goods as quickly as possible.

Subsequently, you will receive an exchange or we will refund the invoice amount via the originally selected payment method, depending on your preference.

Acting sustainably together

Every return causes additional transport, packaging material, and CO₂ emissions. Therefore, we describe our products as detailed as possible and provide you with technical information, sizing details, and product details.

We want to support you in selecting the right item directly and avoiding unnecessary returns – good for the environment and for everyone involved.

Frequently asked questions about returns (FAQ)

How can I register a return with Omniprotect?

Simply register your return via our GLS returns portal at.

After entering your sender details, you can directly create a GLS return label.

Do I need a printer for the return label?

No. If you do not have a printer, you can alternatively receive a mobile parcel label (QR code) via email.

Simply show this QR code on your smartphone at a GLS PaketShop. The shipping label will be printed for you there.

Where can I find a GLS PaketShop for my return?

You can find the nearest GLS PaketShop for dropping off your return via the GLS PaketShop search.

Why is AAV listed as the return address and not Omniprotect?

All returns are processed centrally through our warehouse in Hanover. This is why AAV Allgemeiner Arbeitsschutz-Vertrieb GmbH appears as the return address on the return label.

Can I exchange an item?

Yes. After receiving and checking your return, we will gladly send you a different item if you wish, provided it is available.

Please note your exchange request with the return if possible, or contact our Customer Service.

How long does it take to process my return?

After receiving your return, we will check the goods as quickly as possible.

The refund will be processed via the originally selected payment method. The time until the credit appears may vary depending on the payment provider.

Which items can I return?

You can return items within the statutory withdrawal period.

The goods may only have been used for trying on and must be returned complete and, if possible, in the original packaging.

Who pays for the return shipping?

The costs of return shipping are subject to the regulations of our cancellation policy.

The information listed there is decisive for your return.

What do I need to consider regarding shoe boxes?

Shoe boxes are part of the original packaging and may not be used as shipping packaging.

Therefore, please always ship shoes in an additional outer box. Shoe boxes with a shipping label directly attached cannot be accepted.